JOB REF: BOIUL/HR/BAM/13/02/16

Reports to: Operations Manager/ Branch Manager

Grade: Banking Assistant

Duty Station: Bombo Road Branch, Kampala

Job Purpose

The Banking Assistant Marketing shall Provide excellent customer services and addressing customer grievances with in shortest possible time

Job Responsibilities

• Marketing of existing, new products and services of the bank
• Provide excellent customer services and addressing customer grievances with in shortest possible time
• Contacting the customers of the Bank and obtaining the KYC documents periodically
• Reactivation of dormant accounts by following up with clients
• Build customer loyalty for the bank
• Identify and resolve customer needs and ensure quality services to customers
• Mobilize new account openings, mobilization of deposits, and generation of quality advance leads.
• Account opening-ensuring that accounts are opened in the shortest time possible
• Promotion and cross-selling of banking products to customers
• identify and resolve customer needs and ensure quality services to customers. Directing the customers to the proper departments/ officials.
• Proper maintenance and upkeep of Bank’s records
• Ensure compliance of Bank’s KYC, AML policies and regulatory norms
• Dealing with publicity and marketing aspects of bank
• Reporting of performance at a regular interval at least on a monthly basis.
• Any other duties and responsibilities that be assigned to you from time to time by your Supervisor or Bank.

PERSON SPECIFICATION

MINIMUM QUALIFICATIONS

The ideal candidate will have the following:

• Degree in a Business related field from a recognized Institution.
• Ability to lead team for improvement of Image of the Bank,
• A proven and extensive track record in Marketing from a financial institution.

EXPERIENCE

Two (2) years working experience in a Bank / Financial institution is a MUST in marketing or sales field.

TECHINICAL COMPETENCES

• Up to date Knowledge and understanding of Marketing in Banking Sector in Uganda.
• Suitable basic knowledge in IT is a must

BEHAVIOURAL COMPETENCES

• Highly organized person, with ability to multitask with ease, Leadership skills, Integrity. Team player, and Emotional intelligence skills
• Ability to lead team for improvement of Image of the Bank.

PHYSICAL DEMAND OF THE JOB

• The job requires flexibility to changing marketing demands.

Age

• Preferably below 40 years. However, Management reserves the right for determining the age criteria even below above 40 years keeping in view the experience/qualifications, etc.