Department: Business Technology
Reports To: IT Supervisor Business Applications
Job Grade: HFB 5 C

Direct Reports:
Direct – None
Indirect – None
Interacts/Interfaces with:
Internal – Business Technology Teams
All Staff (Key Users)
External – External IT Services Vendors

Job Purpose:
To ensure reliable, secure, and efficient operation of all e-channels by providing continuous support, monitoring performance, resolving incidents, and maintaining seamless digital banking services in line with ITIL best practices.

Key Result Areas:

• Service Support & Critical Process Management: Provide daily operational support for Core Banking Application Services and other mission-critical business applications, ensuring uninterrupted functionality. Execute and monitor End-of-Day (EOD), End-of-Month (EOM), and End-of-Year (EOY) processes in strict compliance with bank policies and standard operating procedures. Maintain system reliability to support critical business cycles, minimizing disruptions and ensuring seamless operations.
• Core Banking Application Management: Oversee all Core Banking Application Services, including FlexCube and peripheral applications, ensuring seamless operation, error resolution, and performance optimization.
• E-Channel Systems Support: Assist the Supervisor-IT Applications in managing customer-facing digital platforms such as internet banking, Agent Banking, URA Etax, ATM servers & endpoints,
  Mobile Banking, SMS platform, MoneyGram, Western Union, and MasterCard.
• ITIL Framework Compliance: Ensure utility and warranty for all services under the function, adhering to ITIL best practices for service management.
• Disaster Recovery & Business Continuity: Manage and maintain disaster recovery plans and business continuity protocols for critical systems.
• System Maintenance & Upgrades: Conduct testing, installation, management, and upgrades of applications and services within the function.
• Incident & Problem Resolution: Address service requests and technical issues promptly to minimize downtime and ensure operational efficiency.
• Process Improvement: Develop, document, and enhance processes and procedures for systems under the function to improve reliability and performance.
• Performance Reporting: Generate and distribute weekly and monthly performance reports for all managed systems.
• End-of-Day Operations: Execute close-of-business processes in compliance with established policies and procedures.
• Third-Party Vendor Management: Support the Supervisor-IT Applications in monitoring third-party e-channel hosted systems, ensuring adherence to agreed SLAs and optimal performance.
• Continuous Monitoring: Proactively oversee system performance to maintain service reliability, aligning with ITIL standards for utility and warranty.

Person Specification

Education & Training:

• BSc (Honours) Information Technology, Computer Science, Electrical Engineering or Computer Engineering or related field.
• ITIL Foundation Certificate in IT Service Management is an added advantage

Skills & Experience:

• At least 3 years’ experience in managing business applications running on WebLogic and other web servers.
• Technical training in basic Linux systems administration.
• Application integration experience.
• Delivery channels management experience.
• Product knowledge and development certification.
• Knowledge of PC and server operating systems.
• Understanding of Microsoft SQL and Oracle databases.

Business Behaviours:

• Excellent customer service and interpersonal skills
• Consistently approaches work with energy and positive, constructive attitude
• Superior organisation and communication skills, both verbal and written
• Strong attention to detail and skills in monitoring
• Positive and constructive attitude towards work
• Proven initiative, good judgement and confidence
• Ability to meet deadlines without close supervision
• Total commitment to quality and attention to detail
• Impeccable integrity

Interested candidates should submit their applications with a recent CV, copies of all academic transcripts, certificates and testimonials, daytime telephone contact, postal and email address and three
competent referees not later than Wednesday, 15th April 2026 by 5:00pm to:

Chief Human Resources Officer
Housing Finance Bank,
Investment House
4 Wampewo Avenue, Kololo
Recruitment@housingfinance.co.ug

DO NOT HAND DELIVER YOUR APPLICATION

Please note ONLY shortlisted candidates will be contacted, and any form of canvassing will lead to automatic disqualification.

NB: For an internal staff to be eligible to apply, you must have held your substantive position for at least two (2) years and have a consistent satisfactory performance with no disciplinary record over
the immediate consecutive past two years.

Guidelines for submitting Documents.

1. Ensure that all your documents are scanned and submitted in 1 single batch using the following order:
   • Application letter
   • Curriculum Vitae (CV)
   • Academic Documents and Certificates
2. The maximum document size is 10 MB
3. Please indicate the name of the position you are applying for in the subject