At Fido, we are building the future of finance in Africa, powered by advanced technology, data driven decision making and bold thinking.
Through AI, Cutting-edge data science and automation, we’re redefining how people access and experience financial services. Our goal is to make finance simple, smart and accessible, giving everyone the confidence to take charge of their financial story.
Joining Fido is an opportunity to drive real impact, solve meaningful problems and contribute to building a future where millions have the tools to create, grow and thrive.
Who you are:
We are searching for a dynamic and experienced stationed field officer to Serve as Fido’s on-ground representative at a fixed booth or market location handling arrears, supporting walk-in repayments, and assisting in new customer onboarding.
Key Responsibilities
- Maintain daily presence at assigned locations.
- Assist walk-in customers with repayment guidance.
- Recover overdue accounts within the assigned area.
- Support onboarding of new customers (L0s) after sales rotation.
- Maintain booth cleanliness, branding, and daily logs.
KPIs / Success Measures
- Arrears cured from stationed location.
- Number of successful walk-in repayments.
- L0 onboarding conversions.
- Customer satisfaction and retention.
Qualifications / Experience
- Diploma or certificate in Marketing, Collections, or Business.
- Familiarity with local community or market.
- Fluent in English and local language.
- Smart personal presentation and integrity.
Competencies & Behavioral Traits
- Customer relationship skills
- Accountability and consistency
- Community engagement ability
- Professional presentation
