Responsibilities
The Corporate Account Manager is responsible for managing and developing relationships with key corporate clients to drive revenue growth and customer satisfaction within the corporate segment. The role involves understanding client needs, proposing tailored solutions, and ensuring smooth delivery of services to enhance customer loyalty and retention.
- Develop and maintain strong, long-term relationships with corporate clients, serving as their primary point of contact.
- Conduct regular client meetings to understand business needs, gather feedback, and identify opportunities for service improvement.
- Ensure high levels of client satisfaction by addressing queries, concerns, and service issues promptly.
- Achieve monthly, quarterly, and annual sales targets through the acquisition of new clients and the retention and expansion of existing accounts.
- Identify and pursue upselling and cross-selling opportunities for Airtel Business products and services, including data solutions, internet services, managed services, and IT solutions.
- Prepare and present tailored product proposals, quotations, and presentations to clients based on their unique business requirements.
- Conduct market research to understand industry trends, customer needs, and competitive landscape.
- Develop and implement account strategies in line with Airtel Business’s Go-To-Market (GTM) plan to maximize revenue potential.
- Work closely with the marketing and product teams to develop campaigns and initiatives targeting the corporate segment.
- Maintain an accurate and updated sales pipeline using CRM tools, tracking client interactions, opportunities, and progress.
- Prepare and submit regular sales reports, including forecasted sales, market insights, and key account updates.
- Participate in sales meetings, providing insights into account performance and sharing best practices with the broader sales team.
Qualifications
- Bachelor’s degree in business, sales, or equivalent training in business or sales management.
- Sales experience of 3 -5 years in telecommunication or FMCG.
- Strong understanding of telecommunications products and services, particularly data solutions,
internet, and enterprise services. - Excellent negotiation, communication, and presentation skills, with the ability to influence
decision-makers. - Proficiency in using CRM tools for account management and reporting.
- Analytical mindset with the ability to identify market trends and customer needs.
- High level of self-motivation, organization, and time management skills.
- Customer-focused with a commitment to delivering exceptional service.
- Ability to work independently and as part of a team in a fast-paced environment.
- High level of integrity, professionalism, and ethical behavior.
- Resilience and adaptability to meet the dynamic needs of the business.
