Job Description
Responsible for supporting and executing the digital channel initiatives for Business and commercial clients the portfolio includes: Business Online, Enterprise online, E-commerce, Flexipay Merchant, Agent Banking, Billers, School pay, Quantum Trade, Point of sale and new customer solutions developed with in the Business Unit
- To drive migration targets, implement tactics and educate customers and staff on the use and benefits of self-service banking channels i.e Business online, Enterprise online, Point of Sale, digital lending solutions, Quantum Trade
- To onboard merchants and monitor sales, within the business & commercial banking portfolio ,acquiring merchants, by taking responsibility for the onboarding and installation of new products, consult and assist on technical matters relating to POS such as communication issues, new developments, and implementation thereof etc.
- Identifies new sales streams and business opportunities through interacting with customers during visits in attendance with the Relationship Managers.
- Contributes to the growth and profitability of the POS/BOL portfolio by working with IT to ensure system uptime, meeting the sales targets, and tracking usage of the solution by analysing MIS transactability reports.
- Manages all compliance processes, requirements and reporting with regards to merchant acquisition and on boarding. Executes all processes within the agreed service level agreements with the merchants and service providers.
Qualifications
- First Degree Information Technology, Business Commerce from a recognised Institution
- Atleast 3 years experience in general branch banking and digital and self-service product knowledge.
- Experience in merchant solutions or tele communications will be an advantage.
- Ability to retain existing customers or clients; diagnose their needs and present product feature and benefits to retain their business.
- Sound knowledge of the Bank’s laid down policies and procedures as it relates to the processing of customer transactions
- Understanding of how product applications are captured on systems and the inputs required and outputs received from the systems for customers.
Additional Information
Technical Competencies:
- Client Retention
- Sales Planning and Reporting
- Banking Process and Procedures
- Product Related Systems
- Heart of Customer Experience
- Risk Identification
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Embracing Change
- Establishing Rapport
- Examining Information
- Generating Ideas
- Interpreting Data
- Managing Tasks
