ORGANIZATION BACKGROUND

Bomah Hotel Limited is a 136-room Classic Hotel ideally located in the heart of Gulu town. The hotel stands amidst 3.5 acres of landscaped grounds and beautiful gardens, an oasis of cool green, the northern paradise soon to become a 5-star hotel.

We offer a wide range of special services, which include accommodation in the biggest and most prestigious suites, a Restaurant, Bar, outside catering, Function Facilities, Wireless internet, Health club facilities like sauna, steam, massage, saloon, Gym, Aerobic and swimming areas, and 24-hour CCTV standing security.

VISION:

To create sustainable employment for all so that they can attain development together, expand to various places all over the country to provide a conducive, excellent environment in the hotel industry in the Northern region.

MISSION:

To be a symbol of luxury and high-quality hotels in Northern Uganda.

Bomah Hotel Limited is privately owned

THE NORTHERN PARADISE, COOL BREEZE PALACE, HOME AWAY FROM HOME!

Bomah Hotel Ltd is seeking a talented individual to fill the position in Gulu.

POSITION : Food & Beverage, WAITER (3) / WAITRESS (1)

JOB DESCRIPTION: 

General Purpose

To accurately and completely take food and beverage orders, efficiently serve food and beverages to customers check with customers to ensure that they are enjoying their meals, and take action to correct any problems. Communicate with customers to resolve complaints or ensure satisfaction.

Main Job Tasks and Responsibilities

• Greet customers politely as they enter the restaurant
• Introduce yourself to customers
• Show customers to their tables 
• Present menus to customers 
• Maintain an up-to-date working knowledge of the menu items and daily specials
• Explain the menu items in terms of preparation, ingredients and presentation
• Be aware of allergy information on menu items
• Answer inquiries about food and beverage items on the menu
• Offer food and wine suggestions
• Inform customers of special items not listed on the menu
• Take food and beverage orders accurately including any special requests
• Check customer’s identification to ensure they meet alcohol legal age requirements
• Check food orders with customers to ensure correctness
• Work with bartenders to fill beverage orders
• Work with kitchen staff to process and expedite food orders
• Pre-set table for the orders

• Deliver and serve food at tables
• Use established food handling and serving techniques
• Ensure customers are satisfied with their food orders, beverages and service
• Upsell food and beverage items throughout the meal
• Monitor customer’s needs and promptly handle requests
• Handle customer complaints in a polite and professional manner
• Maintain the table setting by clearing courses as completed, replacing utensils, refreshing water glasses, dealing with spills
• Prepare and provide customers with accurate check for the meal
• Process cash and credit card payments
• Prepare to-go boxes for customers
• Re-set and prepare table for customers including decorations, condiments, napkins, utensils
• Maintain a clean and organized service area
• Dispose of trash according to established procedures
• Perform any side-work as requested
• Comply with safety, health and hygiene policies and procedures

QUALIFICATIONS: 

• The ideal candidate should preferably hold a Diploma in Hotel & institutional Catering 

EXPERIENCE:

• Minimum 3 to 4 years’ experience in a similar Position with a good understanding of English, both written and oral

How to Apply

Applicants who meet the specified job requirements should prepare the following package: application letter; Curriculum Vitae; copies of academic transcripts and certificates; telephone and email contact; and contact information for three (3) referees. Valid National

Identification and Please Email your Application to Bomah Hotel Limited –Gulu on hr@bomahhotels.com  or hand deliver to the Hotel within working hours, including your cover letter and CV clearly indicating in the Subject line Your Name and Address to the Human Resource Manager, not later than 02nd October, 2026.

NOTE: Bomah Hotel is an equal opportunity employer; all who meet the above requirements are encouraged to apply. Any sort of lobbying with lead to automatic disqualification.