Position: Acquisition Officer
Location: Mbale (Uganda)
Expected Start Date: October, 2026
Apply by: September 4, 2026
About Numida:
Numida exists to help ambitious African small business owners achieve their dreams through accessible,
digital financial services. Traditional lenders have failed this market, so since 2021 we’ve built a fast, fair
and convenient working capital product that has disbursed more than $170M to over 118,000 businesses
across East Africa.
Our vision is to enable 1 million African small business owners to achieve their dreams by 2030. To
achieve this we are executing our mission of building financial products to catalyze meaningful change for
ambitious African small business owners and their communities.
We are Uganda’s first YC-backed fintech and one of Africa’s fastest-growing technology companies. We
are expanding rapidly across the region and building products that deeply serve entrepreneurs in
meaningful, practical ways.
Find out more at https://numida.com.
About the role:
We are looking for an Acquisition Officer who plays a crucial role in Numida, ensuring a positive first
impression with loan applicants. Following company policies, they meticulously review loan applications,
make informed lending decisions, and provide exceptional support to applicants.
Responsibilities:
Review Process:
- Assess incoming loan applications for completeness and basic eligibility in adherence to
Numida’s policies. - Conduct due diligence interviews with applicants via phone to approve or dismiss loan
applications based on established criteria. - Perform basic financial analysis of applicant businesses, validating business activities and
financial situations as needed. - Communicate with clients, providing clear guidance on necessary corrections and ensuring
exceptional customer service. - Stay informed about lending policies for first-time borrowers and apply them during the
application review process.
Customer Support:
- Address inbound service inquiries through phone and WhatsApp, ensuring prompt and
professional resolution. - Maintain service standards and promptly resolve complaints, recording accurate and helpful information in Astra.
- Stay updated on Numida’s product offerings for accurate and helpful client interactions.
- Foster positive relationships, even with declined applicants, and promote recommendations toqualifying business owners.
Collaboration and Experiments:
- Collaborate with the Commercial Strategy and operational teams, actively participating in
experiments to enhance service quality and improve the efficiency of the Acquisition Officer role. - Communicate issues and opportunities for improving pre-screening and due diligence processes
to management. - Assist with other tasks as required by management.
Business Development:
- Execute referral calls or to applicants who have dropped off to generate new business
opportunities.
Your Profile:
- University Degree in any field
- 1+ year of work experience in either a Customer Care function or in a Credit Institution.
Experience working in a Call Center is a strong asset. - Knowledge and practical experience great customer care principles
- Strong interpersonal and communication skills
- Computer proficiency with relatively high typing speeds as an asset
- Good critical-thinking and problem solving skills
- Fluency in English and Eastern Ugandan languages is required, and candidates must be located
or willing to relocate to Mbale, Eastern Uganda.
Key Relationships:
Internal
- Product
- Credit
External
- Clients
Key Performance Indicators:
- Monthly disbursement amount
- Number of new loans
- Average loan size
- Conversion rate from due diligence process to loan approval
- First-loan Collections
- Turnaround time from due diligence process to loan approval
Who You Are?
- You are a believer that small business growth in sub-Saharan Africa will drive community
development and wide-scale poverty reduction. - You are a great communicator who speaks and writes in a clear, thorough and timely manner
using a professional standard of English. - You are an organized and detail-oriented doer, who enjoys working through checklists and
conducting evaluations. - You are a self-driven, results-oriented high achiever ready to work hard and smart to meet and
exceed targets. - You are a team player with the humility to ask for help when needed and rely on feedback to
rapidly iterate on your work.
Why Join Numida?
- You will play a major role in shaping the next era of operations at Numida.
- You will join a mission-driven team transforming access to finance for African entrepreneurs.
- You will work with smart, caring people who value clarity, ownership and teamwork.
- You will receive competitive compensation, a flexible hybrid environment and strong
opportunities for growth and leadership development.
