Location: Kampala Uganda
Deadline: 12th January 2026
Job Description
Client Onboarding, Service and Maintenance (50%)
- Act as principal point of contact in the Relationship Managers’ absence.
- Leverage on client service interactions to identify and initiate new sales opportunities, enhancing revenue growth through relationship-driven insights.
- Establish feedback loops across clients and internal teams, identify service gaps, and implement proactive strategies to improve client satisfaction and retention.
- Assist in the development and revision of customer relationship plans and monitor execution of the client plans with the Relationship Manager.
- Monitor level of Customer service and satisfaction based on Corporate Banking Service standards.
- Participate in business development presentations where appropriate. Develop and maintain contacts with specialists in other sectors and areas of the Bank and Group.
- Update and maintain proper customer information for efficient customer service.
- Take up end to end relationship role for a few clients through an assigned portfolio that will be determined from time to time.
- Manage and coordinate the KYC process. Create the right relations with MLRO and Compliance to ensure that stumbling blocks are discussed and made commercial.
- Act as the key liaison between Clients, KYC, Product, Compliance, and Legal teams to ensure regulatory-compliant onboarding.
Controls, Governance and Risk Management (45%)
- Keep product knowledge up to date for products from other areas of the bank.
- Conduct full customer due diligence on customers during on boarding and on a regular basis as per the requirements of the business and compliance teams.
- Act as a liaison for risk management information purposes with customers, accountants, solicitors and other relevant people.
- Collate customer produced financial information and co-ordinate input on the relevant credit systems by the corporate credit team.
- Use analysed financial and non-financial information to identify key issues prior to discussion with the Relationship Manager for new and existing business in conjunction with the corporate credit team.
- Assist with creation of Credit Applications and business committee papers.
- Support the review of facility letters and co-ordinate execution of documentation and drawdown of facilities.
- Provide technical input and undertake research for the Relationship Manager in connection with proposed security and liaise to arrange preparation and execution of security documentation.
- Review of refer list and other risk reports.
- Attend joint credit and relationship team meetings and contribute fully including suggestions on ways to improve governance and controls on the portfolio.
- Help to minimise Operational Risk in delivery of Corporate Banking Products and Services by adhering to the procedures and guidelines within Corporate Banking.
- Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role
Self-Development (5%)
- Identify own strengths and weaknesses in skills and attributes, review self-development plans and ensure training and development are accommodated.
- Being receptive to feedback and constantly striving to develop new skills and knowledge.
- Work to enhance the capacity of the organization by getting the best out of people.
Preferred Education
- Degree n Business, Commerce and Management Studies or similar field.
Preferred Experience
- Corporate Banking Knowledge
- 2-3 years’ experience in a similar environment
Technical Skills/ Competencies
- Deciding and initiating action
- Relating and networking
- Adapting and responding to change
- Presenting and communicating information
- Ability to analyze and interpret information to ensure correct and completeness
- Ability to communicate verbally and orally
- Deadline driven – ability to work accurately and quickly under pressure
Knowledge, Expertise And Experience
- Experience in client management and query resolution
- Experience of internal stakeholder management
- Experience in effective administration, record keeping and schedule management
- Acquaintance with Windows, Excel, Power Point and Word
- Sound knowledge of KYC and Compliance (including anti-money laundering) issues
- Good relationships with third parties involved in various projects