·       Promote and cross-sell the Bank’s products and services including savings accounts, loans, cards, bancassurance, and digital banking solutions in line with branch business targets.

·       Promote and guide customers on the use of digital and self-service banking channels (e.g., mobile, internet, banking agency).

·       Identify customer needs and refer potential business opportunities to relevant relationship teams.

·       Support customer retention through excellent service delivery and proactive customer engagement.

·       Participate in branch sales campaigns, activations, and customer acquisition initiatives.

 Service Delivery & Operations

·       Process customer transactions accurately and efficiently including cash deposits, withdrawals, transfers, cheque transactions, standing orders, and bill payments.

·       Handle foreign exchange transactions in compliance with approved rates, policies, and Bank of Uganda guidelines.

·       Verify transaction authenticity and ensure completeness of supporting documentation before processing.

·       Deliver exceptional customer experience by attending to customer inquiries, complaints, and requests professionally within agreed turnaround times.

·       Maintain confidentiality and professionalism in handling customer information and transactions.

·       Ensure branch opening and closing procedures are adhered to as assigned.

 Risk Management, Compliance & Internal Controls

·       Adhere to Anti-Money Laundering (AML), Counter Terrorism Financing (CTF), Know Your Customer (KYC), and sanctions screening requirements.

·       Detect and escalate suspicious transactions, fraud attempts, forged documents, counterfeit notes, or unusual customer activity in accordance with Bank policy.

·       Ensure compliance with Bank of Uganda regulations, internal policies, operational manuals, and audit requirements.

·       Maintain teller cash limits and ensure timely cash evacuation and replenishment through the vault custodian.

·       Balance cash, suspense accounts, and teller positions accurately at end of day and resolve any discrepancies promptly.

·       Safeguard cash, security items, stamps, passwords, and transactional instruments assigned to the teller station.

·       Ensure proper filing and custody of transaction records, vouchers, and supporting documentation for audit trail purposes.

·       Participate in internal audits, compliance reviews, and operational risk assessments.

 Operational Efficiency & Reporting

·       Prepare and submit accurate daily transaction reports, proof sheets, and reconciliations within agreed timelines.

·       Support branch operational efficiency initiatives and continuous process improvement activities.

·       Ensure minimal transaction errors and maintain acceptable operational risk standards.

·       Assist in ATM balancing, cash loading support, and branch cash management activities where required.

·       Maintain cleanliness and organization of the teller workstation in line with operational and security standards.

 Teamwork & Other Responsibilities

·       Support colleagues during peak periods and contribute to a collaborative branch environment.

·       Participate in staff meetings, trainings, compliance sensitizations, and performance review sessions.

·       Keep updated on banking products, operational procedures, regulatory changes, and service standards.

·       Perform any other duties assigned by management from time to time.