Title: Branch Manager

Reports to: Regional Business Manager

Direct Reports: Sales Officers, Spare Parts Officers, Mechanics, Branch Accountant

Department: Sales Department

Location: Assigned Branch

Job Type: Full-time

Job Summary:

The Branch Manager is responsible for driving the overall operational, and commercial success of the assigned branch. They drive sales performance of the branch, provide leadership to branch staff, ensures adherence to company policies, asset-financing processes and maintain full compliance with local labor laws as well as regulatory standards.

Key Duties and Responsibilities:

Business Growth & Sales Leadership

• Executes the branch sales plans covering cash sales, credit sales, customer acquisition, and dealers.
• Breaks down assigned branch targets, set clear targets for sales officers and other staff at the branch
• Review daily and weekly sales leads, sales (cash and credit) and general branch productivity.
• Builds relationships with motorcycle dealers, vendors, corporate clients and approved referral partners.
• Monitors competitor activity, customer feedback; and recommend actions to improve performance.
• Submit accurate daily, weekly and monthly reports on sales, portfolio quality, collections, customer service, staffing.

Credit Quality & Portfolio Management

• Ensure credit applications are complete, customer identity and income information are verified.
• Manage portfolio quality, including arrears, default rates, early-warning signals, escalate promptly.
• Promote responsible lending, affordability checks, transparent pricing and customer education on repayment.

Branch Operations, Controls & Compliance

• Maintain accurate customer files, KYC records, contracts, receipts and audit trails.
• Ensure compliance with data-protection, health and safety requirements and internal policies.
• Monitor branch expenses, inventory and branch assets in line with approved controls and policies
• Prepare for audits and inspections; report fraud, and misconduct from the assigned branch
• Maintain reliable branch records, ensure business continuity and branch opening/closing procedures.

Customer Experience & Market Reputation

• Ensure customers receive accurate, timely, and excellent services at all times.
• Monitor turnaround times, complaints, feedback; and resolve escalated cases within service standards.

People Leadership & Capability Development.

• Coach and manage branch employees against clear role expectations and performance expectations.
• Conduct regular one-to-ones, team huddles, field support and performance reviews
• Identify skills gaps and coordinate product, credit, sales, compliance and systems training.
• Build a culture of accountability, ethical conduct, inclusion, teamwork and continuous improvement.