Housing Finance Bank is the leading provider of housing finance solutions with a vision to be the preferred consumer and business bank with a focus on housing finance. To attain its strategic objectives efficiently and effectively, Housing Finance Bank is seeking to hire qualified, versatile, and self-driven individuals for the position stated below:
Department: Products
Reports To: Manager Digital Lending
Direct Reports:
Direct – None
Indirect – None
Interacts/Interfaces with:
Internal – Segment Heads, Credit Team, Operations Teams, Business Technology Teams, Customer Experience Teams, Finance Teams, Risk, compliance and Legal teams, Branch Teams
External – Lending Partners, Credit reference bureaus, Debt collectors
Job Purpose:
• To provide operational support and oversight for the Digital Lending portfolio by ensuring accurate
reconciliations, revenue assurance, product validation, repayment and recovery monitoring, portfolio
performance tracking, and operational reporting.
• The role is responsible for maintaining the integrity of digital lending processes, safeguarding revenues,
identifying operational gaps, and supporting the achievement of portfolio quality and business
performance objectives.
Key Result Areas:
• Perform daily, weekly, and monthly reconciliation of digital lending transactions, loan disbursements,
repayments, settlements, and partner accounts.
• Drive revenue assurance activities by identifying, investigating, and resolving revenue leakages, billing
discrepancies, and partner settlement variances.
• Conduct product validation and testing for new digital lending products, system enhancements,
pricing changes, and process improvements before deployment.
• Track and report portfolio performance indicators including PAR, NPL, collection efficiency, recovery
rates, disbursements, and revenue performance.
• Prepare and disseminate operational, financial, and management reports to support decision-making
and business reviews.
• Coordinate with Finance, Operations, Credit, Technology, Risk, and external partners to ensure
smooth end-to-end digital lending operations.
• Support UAT activities, product rollouts, and post-implementation reviews for digital lending initiatives.
• Monitor partner performance and service levels against agreed KPIs and commercial agreements.
• Maintain accurate records and documentation for audits, regulatory reviews, and internal controls.
• Identify opportunities for process automation and operational efficiency within the digital lending
value chain.
• Ensure compliance with internal policies, regulatory requirements, and partner contractual obligations.
• Support recovery agencies and internal stakeholders in implementing recovery strategies aimed at
improving collections performance.
Financial Responsibility:
• Support revenue assurance and portfolio profitability by ensuring accurate reconciliation of digital
lending transactions, monitoring partner settlements, commission calculations, and lending revenues,
while proactively identifying, investigating, and resolving financial discrepancies, operational losses,
control gaps, and exceptions to safeguard revenue integrity and business performance.
Person Specification
Education & Training:
• A Business degree in Finance, Commerce, Business Administration, Economics, Statistics, Management
or any relevant field.
Skills & Experience:
• Minimum of 3 years’ experience in banking or fintech
• Strong reconciliation and revenue assurance experience.
• Advanced Excel skills include Pivot Tables, Power Query, and dashboard reporting.
• Experience in digital lending operations, fintech, mobile money, or banking operations.
• Strong analytical and problem-solving skills with attention to detail.
• Experience in product testing, UAT coordination, and operational process validation.
• Knowledge of loan management systems, payment integrations, and partner settlement processes.
Business Behaviours:
• The ability to communicate clearly both verbally and in written form in a professional manner is
deemed essential.
• Ability to build functioning working relationships across organizational, corporate, and cultural
boundaries.
• Takes clear accountability and focuses on delivery of agreed upon goals.
• Ability to hold people accountable.
• High self-drive towards getting things done.
• Ability to demonstrate positive image and role model to HFB’s values and leadership behaviours.
• Must be a person of impeccable integrity.
Interested candidates should submit their applications with a recent CV, copies of all academic transcripts,
certificates and testimonials, daytime telephone contact, postal and email address and three competent
referees not later than Wednesday 23rd September 2026 by 5:00pm to:
Chief Human Resources Officer
Housing Finance Bank,
Investment House
4 Wampewo Avenue, Kololo
Please note that all applications must be submitted via the link address below
https://bit.ly/HFB_OpenVacancies
DO NOT HAND YOUR APPLICATION
Please note ONLY shortlisted candidates will be contacted, and any form of canvassing will lead to
automatic disqualification.
Guidelines for Submitting Documents
1. Ensure that all your documents are scanned and submitted in one single batch using the following
order:
• Application letter
• Curriculum Vitae (CV)
• Academic Documents and Certificates
2. The maximum document size is 10 MBs.
3. Indicate the position you are applying for in the email subject line.
