Location: Mbale (Uganda)
Expected Start Date: October, 2026
Apply by: September 4, 2026
About Numida:
Numida exists to help ambitious African small business owners achieve their dreams through accessible,
digital financial services. Traditional lenders have failed this market, so since 2021 we’ve built a fast, fair
and convenient working capital product that has disbursed more than $170M to over 118,000 businesses
across East Africa.
Our vision is to enable 1 million African small business owners to achieve their dreams by 2030. To
achieve this we are executing our mission of building financial products to catalyze meaningful change for
ambitious African small business owners and their communities.
We are Uganda’s first YC-backed fintech and one of Africa’s fastest-growing technology companies. We
are expanding rapidly across the region and building products that deeply serve entrepreneurs in
meaningful, practical ways.
Find out more at https://numida.com.
About the role:
We are looking for a Credit Team Leader who will coordinate and manage a team of Credit Relationship
Officers through rapid growth and continuous change. They will play a crucial role in annual planning and
steering team performance.
Responsibilities:
Performance management
- Ensure that the growing team, consisting of 10-20 CROs, is adequately performing again
targets. - Train and develop new hires & direct reports, including monthly one-on-one sessions and
collective team training. - Implement performance management processes aligned with company efforts
- Monitor key metrics on a daily, weekly, and monthly basis to ensure the team is on track and the
portfolio is in good standing. - Work with the team to ensure new clients and referral targets are being hit or exceeded
- Proactively analyse and evaluate portions of the portfolio that need additional attention.
Quality assurance of portfolio & credit decision-making
- Help develop credit policies document and drive policy improvements
- Ensure the team is following the credit policies and procedures across all levels, including proper
risk management and loan monitoring by advising and overseeing the team - Maintain oversight of dismissed customers and ensure dismissals are warranted
- Execute final review and disbursement of loans less than 1.5M in value
Cross functional support
- Collaborate with the Product team and participating in various experiments that aim to improve
the quality of Numida’s service and/or the efficiency of the CRO role - Support company initiatives towards implementing our strategy, improving our culture and
maintaining a positive work environment - Lead team initiatives as requested by management
Your Profile:
- 3+ years of experience in a credit officer or related role
- This role is reserved for someone who has prior experience in credit and leading teams in rapid
growth - Bachelor’s degree in Microfinance, Business Administration, Commerce, or related field from an
accredited University - Experience and strong track record as people manager
- Proficient in computer – you are experienced with desktop productivity software like Google
Drive, Google Sheets, Google Docs etc. - Fluency in Eastern Ugandan languages is required, and candidates must be located in or willing to
relocate to Mbale, Eastern Uganda. - Thorough understanding of credit risk management
- Exceptional organizational skills and attention to detail
- Excellent interpersonal skills and high levels of empathy – you are patient enough to truly listen to
and understand the individual and Team needs
Key Performance Indicators:
- Number of clients acquired
- Number of clients retained
- Loan amounts in disbursement
- Loan amounts collected
- Nil bad loans/write offs
Why Join Numida?
- You will play a major role in shaping the next era of operations at Numida.
- You will join a mission-driven team transforming access to finance for African entrepreneurs.
- You will work with smart, caring people who value clarity, ownership and teamwork.
- You will receive competitive compensation, a flexible hybrid environment and strong
opportunities for growth and leadership development.
