CUSTOMER GROWTH OFFICER – LIRA
Drive customer awareness, acquisition, and activity. Help grow our presence in Lira.
Company: Funamu
Location: Lira City, Uganda

Reports to: City Manager
Works closely with: National Head of Marketing & Brand

About Funamu
Funamu is an emerging technology startup building a multi-vertical marketplace that connects customers, merchants, Delivery Partners, and Pickup and Drop-off (PUDO) Partners through a unified digital platform.
We are preparing to launch our operations in Lira City and are seeking a proactive, organised, and results-driven Customer Growth Officer to increase customer awareness, acquisition, and activity across the city.

Key Responsibilities

• Customer Acquisition – plan and execute activities to attract new customers and increase platform adoption.
• Local Marketing Campaigns – implement national campaigns and coordinate city-level promotional activities. Ward-Level Growth Coordination track performance across wards and support local outreach.
• Customer Activation and Engagement – encourage new customers to start using Funamu and improve continued use.
• Growth Performance Monitoring – track customer-growth indicators, prepare reports, and recommend improvements.
• Coordination with National Marketing – work closely with the National Head of Marketing & Brand to execute campaigns.
• Coordination with the City Team – collaborate with Ward Managers and other city officers to support customer growth.

Compensation
Compensation will be discussed with shortlisted candidates based on the role’s responsibilities, qualifications, and relevant experience.

The Opportunity
The Customer Growth Officer is responsible for driving customer growth in Lira City by implementing approved marketing campaigns, identifying local customer-acquisition opportunities, and monitoring customer-growth performance across the city’s wards.
This role translates Funamu’s national marketing and brand initiatives into effective local activities, helping more people in Lira discover, access, and use our platform.
The role focuses specifically on customer growth and complements the responsibilities of Ward Managers, who recruit and engage customers, merchants, Delivery Partners, and PUDO Partners.

Qualifications and Experience

• A bachelor’s degree in Marketing, Business Administration, Communications, Sales, or a related field is an advantage.
• Experience in customer acquisition, field marketing, sales, campaign execution, or business development is desirable.
• Strong communication and interpersonal skills. Ability to organise and coordinate local marketing activities.
• Good analytical skills and the ability to interpret basic performance reports.
• Confidence using digital platforms and reporting tools.
• Strong English communication skills are required.
• Proficiency in Langi and familiarity with Lira City and its local community are added advantages.
• Ability to work independently while coordinating effectively with city and national teams.

How to Apply
Send your CV and a brief cover letter to: careers@funamu.com
Applications are reviewed on an ongoing basis. Only shortlisted candidates will be contacted.

A multi-vertical marketplace for everyday life
www.funamu.com
An equal-opportunity employer committed to inclusion, fairness, and a positive work environment.