Exquisite Solution Limited is hiring a Customer Service Executive – Sales Support on behalf of a client in the oil and gas sector. The role involves managing customer inquiries, complaints, feedback, lead generation, and account administration to support customer retention, sales growth, and service excellence
Duties and Responsibilities
- Handle customer calls and other interactions professionally.
- Engage existing, potential, and inactive customers to understand their needs and provide appropriate support.
- Conduct follow-up calls and lead generation activities to support sales and customer retention.
- Receive, document, and respond to customer complaints, inquiries, and feedback.
- Coordinate with relevant departments to ensure timely resolution of customer issues.
- Follow up on outstanding complaints and maintain accurate records of customer interactions.
- Provide administrative and operational support to the commercial and sales teams.
- Support customer follow-ups and other activities aimed at improving sales performance and customer retention.
- Assist in tracking customer requests and ensuring timely service delivery.
- Support customer card management processes in line with established procedures.
- Assist in monitoring customer accounts and ensuring compliance with applicable credit requirements.
- Maintain accurate records relating to customer cards and credit-related transactions.
- Maintain and update customer databases and account records.
- Ensure customer information is accurate, complete, and properly documented.
- Support customer account administration and reporting processes.
Qualifications.
- Bachelor’s Degree in Business Administration, Marketing, Commerce, Statistics, Information Technology, Data Analytics, or any other relevant field.
- At least one (1) year of relevant working experience in customer service, sales support, data management, or a related role.
- Experience in data analysis, customer database management, reporting, and customer account administration.
- Good verbal and written communication skills.
- Strong customer service and interpersonal skills.
- Proficiency in Microsoft Office applications, particularly Excel.
- Good analytical, organizational, and problem-solving skills.
- Ability to handle customer inquiries, complaints, and follow-ups professionally.
- High level of accuracy and attention to detail when managing customer records
