Streamline Health Tech Company Ltd is a fast-growing health tech company that works to ensure that underserved communities access quality and affordable healthcare. Through our products; Streamline EMR, Ubuntu, PAY, Myapp and SNAP, we are changing the way healthcare is managed. We believe that data saves lives. We leverage data to save lives.

As we scale across Africa, we are looking for a Customer Success Engineer to ensure our clients successfully adopt and maximize value from our platform.

Role Overview

As a Customer Success Engineer (CSE), you will bridge the gap between technical implementation and customer success. You will work closely with clients during onboarding, integration, and ongoing usage to ensure smooth deployment, high adoption, and long-term satisfaction.

This role combines Exceptional customer support and  expertise + customer-facing skills, making it critical to retention and product success

We have 2 core values: technical expertise Exceptional customer support and continuous innovation. These are values that each of our staff must commit to.

Key Responsibilities

1. Lead technical onboarding and implementation for new customers
2. Configure and customize the Streamline platform based on client needs
3. Troubleshoot technical issues and provide timely resolutions
4. Train users and administrators on system usage
5. Monitor system usage and proactively identify adoption gaps
6. Collaborate with Account Managers to support renewals and expansions
7. Work with product and engineering teams to escalate bugs and suggest improvements
8. Maintain documentation, FAQs, and technical guides for clients

Requirements

1. Recently completed BSc. in Information Technology, Computer Science, Business Computing or related fields.
2. Ability to troubleshoot technical issues and communicate solutions clearly
3. Strong interpersonal and client management skills
4. Relevant Certifications or experience in similar roles for 1-2 years is an added advantage
5. Very agile with ability to work with poor-resourced environments.

What we offer

1. This position will start as 3 months internship training. You will be offered a full time offer on successfully completing the required training.
2. Competitive salary + performance-based incentives
3. Opportunity to work directly with top organisations
4. Exposure to real-world business challenges and innovation
5. Exposure to cutting-edge technology

Success Metrics

1. Successful onboarding and deployment timelines
2. Customer product adoption and usage rates
3. Reduction in technical support issues/escalations
4. Customer satisfaction and retention
5. Integration success and system uptime

How to apply

1. Send your CV and cover letter (PDF) to hr@streamlinehealth.org with the subject “Customer Success Engineer Application July 2026.
2. Closing date of applications: 30th July, 2026 5:00 pm