POSITION / QUALIFICATIONS
Provide professional onsite installation, maintenance and troubleshooting of customer IT and network infrastructure, ensuring reliable service delivery. timely fault resolution, and an excellent customer expenence.

KEY RESPONSIBLITIES

• Install and configure routers, switches, access points and customer-premise equipment
• Support LAN, WAN, Wi-Fi, VPN, fibre, radio and internet connectivity solutions.
• Conduct site surveys, installations, testing and customer handover.
• Diagnose and resolve network, hardware and connectivity incidents within SLA timelines.
• Maintain accurate tickets, configurations and field reports

QUALIFICATIONS

• Bachelor’s Degree in IT, Computer Science, Telecommunications, Network Engineering. Electrical/Electronic Engineering or a related field
• 1-3 years of relevant IT support, networking or field engineering experience.
• Good knowledge of TCP/P, Routing & Switching Wireless Networks and Endpoint Support.
• CCNA, MikroTik, Microsoft, Fortinet, CompTIA Network+ or ITIL certification is an added advantage.

Qualified applicants should submit a detailed CV, academic documents, and three professional referees. The subject should have the title of the role being applied for.

Apply now!
Send your resume hr@roketelkom.co.ug
Deadline: 20 September, 2026