Description
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- Greet, register, and check in/out late-night arrivals, walk-ins, and early-morning departures with a warm, professional attitude.
- Answer, screen, and forward incoming phone calls, respond to guest inquiries, and process room reservations.
- Handle guest requests, complaints, and wake-up calls promptly while keeping the reception and lobby areas tidy and presentable.
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- Run the end-of-day audit in the Property Management System (PMS) and verify all room, tax, food and beverage, and ancillary charges.
- Balance daily cash drawers, reconcile credit card settlements, and investigate any billing discrepancies on guest folios.
- Compile and distribute daily revenue, occupancy, and financial summary reports for management.
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- Manage visitor logs, incoming mail/deliveries, and basic front-office administrative tasks.
- Monitor lobby access, hotel security, and emergency panels throughout the overnight shift.
- Maintain an accurate shift log and brief the morning front desk team during shift handover.
Requirements
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- A certificate, diploma, or degree in Hospitality Management, Tourism, Accounting, Finance, or Business Administration is an added advantage.
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- At least 1–2 years of proven experience as a Hotel Receptionist, Front Office Agent, Night Auditor.
- Experience handling cash, POS terminals, and daily financial reconciliations in a hospitality or customer-facing environment.
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- Proficiency in hotel Property Management Systems (PMS) (such as Opera, Fidelio, Protel, or Cloudbeds).
- Strong computer literacy, especially in Microsoft Excel (for balancing reports) and Word/Outlook.
- Solid numerical and bookkeeping skills with high accuracy to spot and resolve billing errors.
