Position Title: ICT Officer
Duty Station: Kampala
Reports To: Director Financial Management and Operations
Supervises: None

General Position Summary
The ICT Officer will be responsible for a variety of moderately complex information technology support duties to ensure smooth delivery of the technology department. Monitors, operates or coordinates and assists others in the operation of computer hardware, software and peripherals to achieve desired results. He or she will provide information to project and fieldbased staffs on established policies and procedures or services provided

Essential Job Responsibilities
1. Technical Support:
• Resolving software issues
• Assisting users with technical problems
2. System Monitoring and Maintenance:
• Monitoring network and system performance
• Performing regular maintenance tasks like updates and patches
3. Cybersecurity:
• Managing firewall and security policies.
• Monitoring and responding to security incidents.
4. Project Management:
• Coordinating IT projects, ensuring milestones are met.
• Providing training sessions and support for project-related software.
5. Bill verification and processing for supported facilities, field and office staff
6. Site support
• Site Internet and Network management.
• Laboratory IT Support
7. Data Management:
• Backing up and restoring data as needed.
• Ensuring data integrity and security.
8. Software Support:
• Overseeing software deployments and updates.
• Providing technical support for application issues.
9. Documentation and Reporting:
• Maintaining IT documentation and inventory.
• Reporting on IT performance and incidents.
10. Hardware Maintenance and Repairs:
• Diagnosing and fixing hardware issues with computers, printers, and other peripherals.
• Setting up new hardware, including computers, servers, and networking equipment.
11. Network Setup and Troubleshooting:
• Physical installation and maintenance of network cables and hardware.
• Troubleshooting network connectivity issues that cannot be resolved remotely.
12. Software Installation and Configuration:
• Installing and configuring software to the machines.
• Performing software updates and patches
13. User Support:
• Assisting with issues that users are unable to resolve such as complex software
configurations or hardware malfunctions.
14. Plan and budget for the procurement of all IT equipment, Licenses and Software
15. Performs any other duties that may be assigned from time to time.

Qualifications, Skills and Experience
• The Ideal candidate must possess a Minimum of BSc Information Technology from a
recognized university
• Computer operations training, or experience in Multi operation system preferred.
• Knowledge in hardware maintenance and repairs
• Minimum of 5 year’s IT working experience in an NGO preferably USG Funded is an
added advantage.
• Excellent oral and written communication skills
• Proven ability to set priorities, multi-task, and work collaboratively as well as
independently.
• Excellent Interpersonal Skills

Application Procedure;
• All applications should be addressed to The Head Human Resources at Joint Clinical Research Centre via jobs@jcrc.org.ug
• Applicants are STRICTLY advised to apply with a cover letter and CV combined in one PDF document not exceeding six pages, quoting clearly the Position in the subject line e.g. Senior Lab Advisor.
• Label the PDF document with your full name.
• Failure to follow the above application procedure will lead to automatic disqualification.
• Detailed  job descriptions can be obtained from the JCRC Website. Via this link https://www.jcrc.org.ug/resources/jobs-vacancy-announcements/

Deadline: Friday 25th September, 2026 at 17:00 hours.

Note: JCRC is an equal opportunity employer. Any attempts of influencing the recruitment process will lead to automatic disqualification.