Information Communication and Technology (ICT) Officer
No. of Vacancies: One (1)
Department: Office of the Chief Executive Officer
Reports to: Head-ICT
Job Purpose: Responsible for supporting with the implementation of the National Housing & Construction Company’s ICT Strategy by maintaining and managing the ICT solutions,
projects and operations, as well as providing support to ICT users in the Company so as to enable an effective and efficient business operations in the furtherance of the strategic objectives & goals

Key Duties & Responsibilities:

1. Support to Head-ICT in the development & execution of an ICT strategy: Provides support in the drafting of the thematic focus areas of ICT in line with aspirations of the Company. Such may include, areas of ICT support in the design, development and Maintenance of ICT infrastructure. Also in areas of needs assessments and benchmarks, preparing technical specifications and evaluation.
2. Enterprise Management System: Provides support the design, development and Maintenance of Enterprise Management Systems in the organization including
3. computer devices, Servers and Network infrastructure (appropriate & effective hardware and systems) to enable the provision of stable systems for the company.
4. ICT reporting: Prepares and submits ICT related reports (generated from reliable
   MI) that will support/enable business decision making in meeting NHCCL’s strategic & operational goals. I.e. cost-benefit analysis reports, system/data integrity reports, uptime reports etc.
5. Ensure Compliance: Ensures that all ICT operations requirements i.e. Governance, Risk, Audit and Compliance by strict adherence, implementation of all recommendations and closing out queries.
6. Troubleshooting: Liaises directly with end users to clarify, analyze and resolve reported issues, delivering high standards of customer service. Also providing 1st level and 2nd level support to enhance availability of IT services both software and hardware failures including telephony, Local Area Networks and Wide Area Networks and other computer-related problems.
7. ICT infrastructure: Liaises with external vendors, who provide maintenance and repair services and keep an up-to-date inventory of the work they do for the Company as per internal procedures and applicable service level agreements in place with such external service providers.
8. ICT upgrades/Business continuity plans: Manages computer hardware and software maintenance in the company to facilitate sound business operations (business continuity) such as installations, upgrades, IT Asset tracking, repairs and preventive maintenance within the risk and compliance requirements.
9. Disaster recovery plans: implements and enforces disaster recovery plans and IT security in the company based on industry best practices, managing the security and disaster recovery aspects of a database through planning for backup & recovery of all database information within the approved Business Continuity plan of NHCCL.
10. ICT shared Services: Assists in the management of social media platforms, websites and online services including the effective monitoring, control and update of cloud services in the organization and as may be guided by the NHCCL’s Service Level Agreements (SLA).
11. Team Supervision: Taking full responsibility for performance management of all direct reports, focusing on all aspects of sound people management e.g. Recruitment, Development, Performance Management, Remuneration and Rewards, Career path planning, On-the-job training, coaching & mentoring and Employee engagement

Minimum Qualifications and Experience:

• Minimum of Bachelor’s degree in Information Technology, Computer Science or a closely related and relevant field.
• Possession of Certified ICT training such as CCNA, MCSA, CISSP, ITIL from a recognized Institution shall be an added advantage.
• At least 3 years’ working experience as an ICT Support and team leader, or in a similar position, in a large sector organization.
• Experience in developing, administering websites, information security program, Digital Marketing, IT Project Management, Emerging Technologies and disaster recovery operation is desirable
• Knowledge of related statutory IT compliance regulations is MUST.

Behavioral and Technical Competences:

• Extensive and in-depth knowledge of IT Operations
• Building industry knowledge, services & products;
• Working knowledge of some or all of the following: Windows 11, Windows Server R2, Microsoft Exchange 2021, SharePoint, VMware ESXi 6, Web hosting technologies, Microsoft Office Products, Unix and/or Oracle
• Results-oriented with high level of flexibility
• Ability to detect and attend to ICT problems in a timely manner.
• Ability to train others to acquire basic Computer skills.
• Proven presentation and reporting abilities.
• Good systems development methodologies
• Proven analytical and trouble-shooting skills.
• High Level of Integrity