Role Description

We are looking for a talented professional responsible for establishing operational best practices and being hands-on in executing operational processes. The Operations Manager will be reporting directly to the Country Manager and closely collaborating with the Regional Head of Operations to drive supply and demand growth.

Responsibilities

• Manage the entire driver lifecycle: acquisition, onboarding, compliance, performance, retention, and engagement.
• Implement data-driven supply strategies to ensure consistent driver availability and responsiveness to demand.
• Oversee daily ride operations to maintain optimal service levels and customer satisfaction
• Ensure compliance with local transport regulations and company standards.
• Periodically undertake market intelligence and competition analysis and propose areas of improvement and adjustment to major parameters of the business including competitive pricing and campaigns
• Collaborate with cross-functional teams (tech, product, and customer support) to enhance app performance and resolve operational issues.
• Develop and execute operational strategies aligned with business goals to drive efficiency, profitability for the retail business, and service quality.
• Analyze operational metrics and trip data to identify areas for process improvement.
• Provide analysis for client and driver campaign engagement, to reduce churn and improve loyalty
• Roll out city-specific initiatives in coordination with marketing and partnerships teams.
• Strengthen driver-partner relationships through engagement, feedback sessions, and prompt issue resolution.
• Source and establish partnerships to ensure that the driver-partner and riders get extra benefits on using the platform and building a better relationship with stakeholders Rider and driver-partner engagements

Requirements

• Degree in Business/Management Administration, Economics, Finance, or related fields
• 5+ years of experience in an operations role in a fast-paced work environment
• Data-Driven mindset and Analytical skills (high Excel proficiency)
• Excellent time management and organizational skills
• Experience working in the sharing economy, tech business, the transport industry is a plus
• Creative problem-solving and critical thinking skills
• Previous experience in launching or managing a business is also an added advantage
• Proficiency in verbal and written English is a must.

Interested candidates should send their CV to casper.njoga@little.africa

Deadline | 25th February 2026