Purpose of the Job
Responsible for Performing and managing all internal controls for Airtel Money to ensure mitigation of revenue leakages, revenue exposure, fraud, errors and omissions. Institutionalize best in class RA processes in line with Group RAFM Governance Guidelines to achieve high levels of compliance, cash benefits by stopping revenue leakages and identifying missed revenue opportunities. Detect, report, close and take proactive steps to prevent further occurrence of issues by closely liaising with CFT strictly in a time-bound manner.
Responsibilities
- Maintain high levels of compliance above 95% for Airtel Money
- Implement, review, modify and manage Revenue Assurance SOPs & RA Manuals to cover emerging risks and better management of existing risks
- Roll out Group wide initiatives
- Project management for major system launches to do comprehensive risk analysis and ensure First Time Right
- Access knowledge base and key learning’s from across OpCos, standards UAT templates and already implemented processes for compliance
- Detect and plug revenue leakages
- Identify missed revenue opportunities
- Continuous review of service paths and revenue paths and contribute to evolve RA control environment to cover emerging risks and minimise the existing leakages
- Liaise with CFT to understand the complete architecture, end to end service path and revenue path, do risk analysis and formulate and perform UAT cases
- Highlight to business the emerging risks and liaise with CFT to develop new control environment (primary as well as secondary) to mitigate the same
- Develop relevant functional and technical RA skills and improve on the control environment by proactively reviewing the current control universe.
- Close loop with CFT for fast closure of issues
- Escalate appropriately when required through proper hierarchy
- Take ownership to get issues closed
- Ensure proper and correct RCA
- Provide weekly/monthly reports in a timely manner as required by business and Group RAFM
- Report on all revenue loss incidents to management
- Should strictly be satisfactory or above
- Any other reports that may arise
Qualifications
Must have:
- Degree in IT, Computer Science or any other related field
- Post graduate in Data systems & Analysis
- 3 years working experience in related field
Skills critical to the role:
- Strong analytical, technical and reporting skills
- Proficient in querying a large amount of data using SQL queries
- In-depth knowledge of GSM Networks, IN and IT Billing & Provisioning Systems
- Good understanding of data models and various IT platforms/solutions
- Should be able to work and deliver under pressure and squeezed timelines
- Take ownership for the work assigned and have good follow-through skills
- Ability to consistently deliver accurate results on-time and hold others accountable
- Demonstrate ability to work in an ambiguous and fast paced environment
- Ability to successfully engage in multiple initiatives and manage multiple priorities
- Exceptional eye for details
- Ability to work effectively in a team environment as well as individually
- Quick learner to develop strong product knowledge and entire product lifecycle
- Build strong relationships in a matrix environment to help negotiate priorities and to resolve conflicts among project stakeholders
- Should be able to do risk analysis and document the business requirements and formulate the business processes
- Project management and planning skills
- High integrity is mandatory
