ob Description
Locations: Kampala (Multiple Locations)
Start date: February 2026
The Sales Representative will develop and promote sales at one of the Lapaire Optical Centers, meeting physically with potential customers and handling customer service. He/she will work closely with Eye Specialists from the Optical Center and will directly report to the Branch Manager.
Their job will be composed of 3 main tasks:
Reach out and attend potential customers in the Field & at the Branch.
- Increase awareness around clear sight to all potential customers in the field and at the branch
- Participate in fieldwork activities like distributing flyers and interesting people to come into the branch for free vision tests
- Use your knowledge to explain the benefits of wearing eyeglasses & answer questions related to eyewear
- Listen and help people choose frames and lenses
Convert customers interest into successful sales
- Follow-up with potential prospects over the phone, answering their questions related to pricing, payment and delivery in order to convert them into paying customers
- Enter contact details of customers into the database using the Lapaire CRM
- Present clear pricing and installment plans options to potential customers
- Collect deposits and close sales with customers in due time through convincing arguments and sales pitches
Ensure smooth delivery to customers
- Keep customers informed about the delivery and status of their order
- Take the customers through the procedure of picking up their glasses
- Inform customers about any after-sales service, how to leave a review and collect referrals from them
Candidate profile
- A-Level Certificate, Bachelor’s degree or Diploma in Commerce, Business Administration, Sales & Marketing , or any relevant field. +1 years of professional experience in a business/retail setting will be an advantage.
- Previous experience in customer service within a retail or healthcare environment.
- Proven experience as a field sales agent, with a focus on customer engagement.
- Familiarity with point of sale (POS) systems and other digital sales tools.
- Excellent communication and interpersonal skills are essential.
Technical Skills:
- Proficiency in digital tools such as Microsoft Office (Word, Excel), email writing and other business communication platforms.
- Strong attention to detail in inventory management, data entry and accurately recording customer information.
- Basic knowledge of inventory control principles and stock management.
- Ability to effectively use mobile devices for customer interactions, and adaptability to learn and use the company’s POS apps for billing and transactions.
- Experience in sales pitching and working in a fast-paced, customer-focused environment.
Personal skills to be successful in this job
- Strong problem-solving skills, with the ability to think critically in customer interactions.
- Excellent communication and interpersonal skills, able to connect with customers from diverse backgrounds.
- A positive, flexible attitude, willing to adapt to changes within the company.
- Ability to work independently with minimal supervision while being a strong team player.
- High levels of integrity and trustworthiness in all interactions.
Core Values that are essential for the role
- Integrity: Always upholding ethical standards.
- Customer-centric: Focused on delivering exceptional service and understanding customer needs.
- Teamwork: Collaborative and able to work effectively with others.
- Result-driven: Motivated to meet targets and achieve results.
- Attention to detail: Careful and meticulous in managing tasks.
- Time management: Efficient in managing tasks and meeting deadlines.
- Positive attitude: Bringing enthusiasm and energy to the role.
- Self-driven: Motivated to perform and grow without constant supervision.
Ready for the challenge? Apply Now!
The salary of the sales representative is UGX. 500,000 gross per month.
