Job description:

Job Purpose:

To ensure customer satisfaction through effectively identifying customer needs and communicating them to the workshop team.

Key Duties and Responsibilities:

• Ensure speedy maintenance and repair through clear identification of customer needs and accurate job card preparation
• Achieve set targets for service budget.
• Achieve timely debt/cash outstanding collection from customers.
• Responsible for ensuring that the service department contributes to customer satisfaction by providing excellent customer care & strengthening customer relationships for both existing customers and prospective clients.
• Use the service appointment system to maximize the facility and manpower capacity as well as reduce the no-show rate
• Provide clear cost estimates, monitor the work progress and keep customers informed of additional work done, changes to cost and completion times.
• Ensure proper explanation of customer invoices in terms of all parts, labor, and lubricants & consumables charges.
• Actively promote the services and benefits of the distributor service and parts departments to all customers.
• Take all necessary actions to address, resolve & follow-up all customer complaints in the shortest possible time
• Ensure that all customer vehicles are clean and ready according to the promised completion time
• Ensure customers are regularly updated on their vehicle status
• Ensure timely resolution of customer complaints.

Core Competencies (Skills and Behaviors):

• Communication skills
• Interpersonal skills
• Proven selling skills
• Team player
• Maintains high accuracy and attention to detail under pressure.

Education and Experience Requirements:

• Degree/Diploma in Mechanical Engineering or related Course
• At least two years’ experience in the automotive industry
• Qualified driver with strong competence in manual and automatic transmission
• Must have a valid driver’s license.

Profile request

Education and Experience Requirements:

• Degree/Diploma in Mechanical Engineering or related Course
• At least two years’ experience in the automotive industry
• Qualified driver with strong competence in manual and automatic transmission
• Must have a valid driver’s license.