Job description:
The Service Coordinator is responsible for coordinating the activities of the service department to ensure efficient operation, customer satisfaction and profitability of the assigned service department.
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Responsibilities:
- Coordinate and monitor the service reception to maintain set performance levels ensuring customer satisfaction and achievement of business objectives.
- Provide all customers with clarity on technical and product specific information as well as detailed explanations on all works completed by service department
- Develop and ensure strict adherence to SOPs for all applicable service processes.
- Coordinate and control consumables ordering, issuance and stock holding
- Motivate, monitor and supervise technician performance and utilization to maximize service profitability
- Monitor customer satisfaction reports and develop service offers by targeting new customers and fleet companies and submit reports to the management
Knowledge and Skills:
- Bachelor’s degree in engineering or related field
- 5 years’ experience in service operations with 2 years at supervisory level
- Experience in truck service operations
- Product and general automotive business knowledge with previous automotive trade experience
- Leadership skills
- Planning and organizing skills
- Driving license for passenger, truck and forklift
