Description
- Oversee the day-to-day operations of the supermarket, ensuring smooth running of all departments and adherence to established operational standards.
- Develop and implement sales strategies, monitor sales performance, identify growth opportunities, and ensure achievement of revenue and profitability targets.
- Supervise, lead, and motivate supermarket staff, including department supervisors, cashiers, sales attendants, and stock controllers, ensuring high levels of productivity and accountability.
- Oversee inventory management, stock replenishment, procurement coordination, and stocktaking to ensure product availability while minimizing losses, wastage, and stock discrepancies.
- Ensure excellent customer service by maintaining high standards of customer care, handling complaints professionally, and promoting customer satisfaction and loyalty.
- Maintain premium store presentation, including product merchandising, pricing, cleanliness, organization, and attractive product displays in line with high-end retail standards.
- Monitor financial performance, control operational costs, manage departmental budgets, and ensure proper handling of cash, sales records, and daily financial reports.
- Ensure compliance with company policies, food safety requirements, health and safety standards, security procedures, and applicable regulatory requirements.
Requirements
- Bachelor’s degree in Business Administration, Retail Management, Marketing, Commerce, or a related field.
- Minimum of 5 years’ experience in supermarket or retail operations, with at least 2–3 years in a managerial position.
- Proven experience managing a supermarket, preferably within a premium or high-end retail environment.
- Strong knowledge of retail operations, inventory management, merchandising, procurement, and sales management.
- Demonstrated ability to drive sales, manage budgets, control costs, and achieve profitability targets.
- Excellent leadership, team management, communication, and customer service skills.
- Strong analytical, organizational, and problem-solving abilities, with proficiency in retail management systems and Microsoft Office applications.
- High levels of professionalism, integrity, attention to detail, and the ability to work under pressure while maintaining excellent operational standards.
