Main Purpose of the Job
To supervise and coordinate service delivery across assigned touch points within the cluster, ensuring high service quality standards, operational efficiency, and improved customer experience.
Locations: Ntungamo, Kyenjojo & Hima
| Positions: | 3 |
Academic Qualifications
Bachelor’s degree in Business Administration, Social Sciences, or any other relevant field.
Experience Required
- At least 3 years’ experience in a service-driven environment.
- At least 2 years’ experience managing branches/stores and supervising staff.
- Good knowledge of sales and retail industry trends, retail best practices, and service principles.
Key Responsibilities
- Drive service quality standards within the assigned cluster in line with Customer Experience (CEX) expectations.
- Support and drive business initiatives across all touch points in the cluster.
- Ensure stock availability and effective stock control within assigned locations.
- Improve customer experience levels across all assigned touch points.
- Conduct periodic spot checks on staff presence, stock levels, and tools of trade.
- Coach and develop teams in the assigned touch points.
- Gather market intelligence affecting service delivery.
- Supervise daily activities across the cluster.
- Monitor and ensure agreed waiting and transaction times are achieved.
- Assist cluster branches in resolving operational issues.
- Support the SCOM in the implementation of PPPs.
- Prepare weekly, monthly, and quarterly reports.
- Manage manpower resources within the cluster in coordination with the SCOM.
| Deadline: | 17 Apr 2026 |
