Company: Funamu
Location: Lira City, Uganda

Department: City Operations (Merchant Operations)

About Funamu
Funamu is an emerging technology startup building a multi-vertical marketplace that connects customers, merchants, Delivery Partners, and Pickup and Drop-off (PUDO) Partners through a unified digital platform. We are preparing to launch our operations in Lira City and are seeking an organised, proactive, and detail-oriented Merchant Partners Officer to manage merchant applications, support merchant onboarding, and help grow our presence in Lira.

Key Responsibilities

• Merchant Applications and Verification – review, verify, and approve or reject merchant applications within assigned authority.
• Merchant Onboarding – coordinate onboarding and ensure merchants receive the required guidance and information.
• Account Management – manage account updates, restrictions, ownership changes, appeals, and closures within authorised permissions.
• Merchant Support – respond to enquiries and follow up on operational issues.
• Merchant Network Coordination – work with Ward Managers and other city officers to support merchant growth.
• Records and Reporting – maintain accurate records and provide regular updates to the City Manager. Team and National Coordination – follow national procedures and escalate matters beyond your authority.

Compensation
Compensation will be discussed with shortlisted candidates based on the role’s responsibilities, qualifications, and relevant experience.

The Opportunity
The Merchant Partners Officer is responsible for reviewing and deciding merchant applications, verifying merchant information, managing merchant accounts, and handling merchant-related operational issues within Lira City.

This role ensures that merchants meet our requirements, that merchant records remain accurate, and that account-related decisions are handled in accordance with Funamu’s established procedures and assigned authority.

The role supports the growth of Funamu’s merchant network while ensuring consistent merchant operations and effective coordination with the city team and national leadership.

Qualifications and Experience

• A bachelor’s degree in Business Administration, Commerce, Marketing, Operations Management, or a related field is an advantage.
• Experience in merchant onboarding, business operations, account management, sales administration, customer service, or marketplace operations is desirable. Strong organisational and problem-solving skills. Good written and verbal communication skills.
• Ability to review business information and documentation accurately.
• Confidence using digital platforms and basic reporting tools.
• Strong English communication skills are required. Proficiency in Langi and familiarity with Lira City and its local community are added advantages.

How to Apply
Send your CV and a brief cover letter to:
careers@funamu.com Applications are reviewed on an ongoing basis. Only shortlisted candidates will be contacted.

www.funamu.com
An equal-opportunity employer committed to inclusion, fairness, and a positive work environment.