Duties and Responsibilities:

• Ensure timely patient access to care by coordinating appointments to reduce clients’ waiting time.
• Support patients during hospital visits by assisting with navigation, comfort and special needs.
• Collect and report patients feedback through conducting surveys and identifying areas for improvement.
• Drive quality improvement initiatives by recommending and implementing service enhancements.
• Perform additional duties as assigned to support hospital-wide patient experience efforts.

Qualifications and Experience:

• At least a minimum of a diploma or degree in a relevant field.
• At least one (1) year of relevant customer service experience, and strong interpersonal and communication skills
• Proficiency in English is desired.
• Must be willing and able to work with flexible schedules, including night shifts.
• Should preferably be between 22 – 27 years of age.

How to apply:
All suitably qualified and interested candidates with relevant qualifications and letters, detailed Curriculum vitae, copies of academic certificates, and valid contacts/email addresses of three (3) referees, in one attachment of not more than 10 MBS to hr@stcatherineshospital.co.ug

Please Note:

Application deadline Wednesday, 15th July 2026 by 5:00 pm.

Hand-delivered applications will be considered.

Only shortlisted candidates will be contacted.