JOB DESCRIPTION
Position: Deputy Service Head
Location: Kampala, Uganda
Reports To: Service Head
Employment Type: Full-time
Company Overview
Our client is a leading player in Uganda’s automotive and mobility sector, with a strong presence in the motorcycle market. The organization specializes in motorcycle distribution and retail, spare parts, after-sales services, local assembly, and asset financing, supported by a growing branch and distribution network across Uganda.
Position Summary
The Deputy Service Head will support the Service Head in managing and improving after-sales service operations across the company’s branch and workshop network. The role will focus on workshop performance, technical standards, service quality, customer satisfaction, and coordination of service teams across Uganda.
The Deputy Service Head will also deputize for the Service Head when required.
Key Duties and Responsibilities
- Support the Service Head in overseeing after-sales service operations across the branch and workshop network.
- Work closely with the Regional Service Managers – Central and Upcountry to monitor workshop performance and service standards.
- Identify workshop bottlenecks and support initiatives to improve efficiency, service turnaround, quality, and customer satisfaction.
- Monitor key service performance indicators and support corrective actions for underperforming workshops.
- Support the management, training, development, and performance of mechanics and technical service teams.
- Support the implementation of standardized workshop processes, technical procedures, and service standards across the network.
- Support warranty assessment, processing, resolution, and escalation management.
- Coordinate and support service camps and other initiatives aimed at increasing customer engagement and service uptake.
- Conduct regular visits to branches and workshops to assess performance and provide operational and technical support.
- Work with other departments to resolve service-related issues and improve the overall customer experience.
- Provide regular service performance updates and recommendations to the Service Head.
- Deputize for the Service Head when required.
Qualifications and Experience
- Diploma or Bachelor’s degree in Automotive Engineering, Mechanical Engineering, Motor Vehicle Technology, or a related field.
- 4–6 years of experience in automotive after-sales, workshop, or service management, preferably in the motorcycle/two-wheeler sector.
- Proven experience managing or coordinating workshops, mechanics, and technical teams.
- Strong practical knowledge of motorcycle/automotive servicing and workshop operations.
- Experience in warranty management, service standards, and after-sales processes.
- Strong leadership, problem-solving, communication, and people-management skills.
- Experience supporting multiple branches or geographically distributed teams is an added advantage.
- Willingness and ability to travel regularly across Uganda
Deadline: 3 October 2026
