JOB TITLE: FRONT OFFICE GUEST RELATIONS OFFICER
DEPARTMENT: ADMINISTRATION
REPORTS TO: MANAGEMENT
BASED AT: RUBAGA

Brief company description
Jevine Hotel is a three-star modern establishment within the hospitality sector providing unique and
expectational services. Many services offered include modern accommodation with full amenities, diverse
dining options, Filos coffee shop, \and indoor and outdoor facilities for parties and conferences, and
health club.

Vision
To be amongst the leading hotels in Uganda
Mission
To provide high-quality services by employing high-quality employees in the right place and at the right
time

SCOPE AND PURPOSE OF JOB:

JOB SUMMARY
Jevine Hotel is hiring a qualified individual for the above-mentioned post. Read carefully and apply as
indicated.

JOB PURPOSE
The front office guest relations officer shall deliver exceptional guest experiences by managing front office operations, ensuring accurate reservations and billing, and coordinating seamlessly with other
departments. He/ she combines guest service excellence with administrative and financial accountability,
supporting smooth hotel operations and fostering guest satisfaction and loyalty.

KEY RESPONSIBILITIES

• Guest Experience: Warmly welcome guests, handle inquiries, resolve complaints, and provide concierge support.
• Front Office Operations: Manage check-in/out, reservations, guest accounts, and room allocations.
• Financial Duties: Oversee billing, payments, receipts, and daily accounting updates.
• Coordination: Liaise with housekeeping, maintenance, and reservations to ensure service delivery.
• Safety & Compliance: Uphold guest confidentiality, respond to emergencies, and follow hotel policies.
• Support & Flexibility: Assist with reception, concierge, and other duties as assigned by management.

TECHNICAL COMPETENCES

• Professional grooming and presentation
• Strong interpersonal and communication skills
• Integrity, discretion, and respect for confidentiality
• Ability to remain calm and flexible under pressure
• Numerical accuracy and administrative competence
• Leadership potential and teamwork

KEY PERFORMANCE AREAS

• Production of daily, weekly, monthly, quarterly and yearly guest reservation reports.
• Prepare guest accounts and liaise with management to work on them.
• Ensure timely communication

QUALIFICATIONS

• Diploma in hotel management and any related field (First class or Second Upper).
• At least 3 years’ experience in hotel, leisure and hospitality
• Hands on experience with Microsoft excel and Word is a must.
• Excellent mathematical skills; understanding of hotel standards; integrity; honesty; customer- service skills; solid communication skills, both written and verbal;

APPLICATION PROCESS
Interested Applicants should upload their applications together with all supporting documents in pdf form to our email address: recruitment@jevinehotel.com by 21st September 2026, 5:00PM East African time (EAT). The Applications should be addressed to the Human resource officer