Key Responsibilities
- Define and execute the work plan for Personal Banking in line with the overall Retail and Bank’s strategic plan and budget.
- Define performance objectives/standards for the Personal Banking unit and team members in line with the Bank’s overall business plan and monitor performance to ensure achievement.
- Provide strategic and tactical direction to the different business units to achieve New to Bank business targets.
- To provide the Chief Retail Banking with periodical updates on performance, including growth in the personal banking space.
- Monitor market trends and competitor activities to bench mark market best practices and improve dfcu positioning.
- Providing strong leadership to the team to execute the set goals and deliver results. • Creation of CVPs following proper profiling of customers.
- Drive customer centric culture, accountability and ownership of service pledges for execution that meets and exceeds customer expectations.
- Continuously monitor the quality of the Personal Banking portfolio through reviewing of credit reports and focusing the team on the collection of accounts.
- Work with the Head Integrated Channels and own teams to plan/drive and implement business growth initiatives so as to ensure that set targets are met.
- Ensure that policies and procedures within personal banking are followed and the unit achieves acceptable audit and risk ratings.
- Identify training gaps, competence levels and consult with employees to facilitate their personal development and recommend training programs.
- Put in place mechanisms to ensure that the Personal Banking loan portfolio is monitored, recoveries made to maintain NPA ratio within budget.
- Financial Responsibility: Balance Sheet, P&L
Additional Details
- Education & Training: • Bachelor’s Degree with a business discipline.
- An MBA, related masters or professional banking qualification would be of added advantage.
- Advanced Leadership Training Skills & Experience:
- 8 years’ experience in Banking with particular experience and exposure in Sales and Service.
- 5 years’ experience in a leadership role, in a related field.
- Relevant business exposure, experience and acumen.
- Computer knowledge especially spreadsheet, word & PowerPoint.
- Basic understanding of cross functional structures and operations.
Business Behaviours:
- Strong People management and Leadership skills.
- Outgoing, self-motivated, assertive and proactive.
- A self-driver who is oriented and able to meet deadlines.
- Excellent communication, interpersonal and negotiation skills.
- Good presentation skills to senior level audiences.
- Strong analytical and innovative abilities.
- Effectiveness & full of passion for the organization.
- Ability to develop a succession plan and mentor potential successors for key roles within the subdomain.
