Reports to: Front Office Supervisor / Manager
Education & Qualifications
- Diploma or Degree in Hotel Management, Tourism, Business Administration, or related field.
- Certification in front office operations is an added advantage.
Experience
- 1–2 years experience in a hotel front office role.
- Experience using PMS systems (e.g.,Karibu, Opera, IDS, Ezee Adsolute) preferred.
Key Skills
- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Computer literacy (MS Office, booking systems).
- Problem-solving and multitasking ability.
Key Responsibilities
- Guest check-in and check-out .
- Handling reservations and inquiries.
- Managing guest complaints professionally.
- Cash handling and billing.
- Coordinating with housekeeping and other departments.
