POSITION DESCRIPTION
JOB TITLE: RELATIONSHIP MANAGER -PUBLIC SECTOR
REPORTS TO: SECTOR HEAD – PUBLIC SECTOR

JOB PURPOSE

• The purpose of this role is to leverage Public Sector relationships to grow the Bank’s assets and liabilities base.
• The role will primarily focus on driving new customer acquisition, strengthening retention of existing customers, and generating income in the public sector

KEY RESPONSIBILITIES /KEY DELIVERABLES

•  Drive growth of deposits as per the set targets through growth of current accounts/collection business as well as eco-system opportunities from the public sector.
• Ensure that public sector specialized institutions such as Ministries, including their Agencies, are given special attention within the Bank, including onboarding any new to Bank business
  relating to them.
• Prepare customer sales plans to ensure each relationship is managed accordingly and reviewed regularly for future opportunities, mining value in terms of revenue growth.
• Manage ongoing relationships within existing Public Sector partners and where relevant, leverage those relationships to a greater collective impact for the Bank.
• Understand the Public Sector requirements and decision makers (Maintain database of key Public Sector stakeholders), structure solutions, implement and monitor customer experience.
• Provide specialist sector information and governance as well as conducting training on the structure and workings of the Public Sector to the Business, Credit, Risk & Compliance teams in the
  Bank.
• Champion strategic partnerships and social visibility of the Bank’s brand in the Public Sector space.
• Ensure 95% digital migration of the assigned portfolio and as feasible as possible digitize their customer journeys to promote the cashless and self-serve solutions of the Bank.
• Maintain a record of key Public Sector events and activities that would present viable business and value chain opportunities for the Bank.
• Coordinate and support the branches in running effective Public Sector sales activations, generating leads, and dealing with queries and complaints.
• Any other official duties that may be allocated from time to time by management.

BUSINESS BEHAVIOURS

• Passion: Committed to excellence, delivering outstanding results and making a positive impact on our customers and stakeholders.
• Teamwork: Collaborates, mutual respect, and diverse perspectives, to achieve shared success and deliver greater value to the Bank.
• Integrity: Uphold honesty, transparency, and accountability, ensuring ethical practices in every action.
• Innovation: Embrace creativity and forward-thinking, continually seek new solutions to enhance customer experience and drive business growth.

QUALIFICATIONS, EXPERIENCE AND COMPETENCIES REQUIRED

• Bachelor’s degree, preferably in Business, Humanities, and other relevant fields.
• Post graduate qualifications such as ACCA, CPA, MBA are a bonus.
• Minimum of 5 year relevant experience (Specific industry sector experience such as dealing with industry stakeholders at an executive level will be considered an advantage.
• At least 2 to 3 years of experience in customer engagement or management role.
• Previous exposure and experience in business/corporate banking is an added advantage.
• Credit management skills.

THE FOLLOWING DOCUMENTS SHOULD ACCOMPANY THE APPLICATION

Cover letter, Detailed CV, and Copies of academic documents all as one file.

MODE OF APPLICATION

• Online applications addressed to Chief People & Strategy Officer, Pearl Bank Uganda.
• Send application to hr@pearlbank.com with job title as subject.
• Closing Date: Monday 27th April 2026 at 5:00pm.
• Only shortlisted candidates will be contacted.

Pearl Bank Uganda Ltd is an equal opportunity employer