JOB TITLE: RELATIONSHIP MANAGER – PUBLIC SECTOR
REPORTS TO: HEAD PUBLIC SECTOR

JOB OBJECTIVE(S)

• To grow and manage the public segment and collections function by increasing number of accounts, liabilities (deposit balances), assets and product utilization through customer acquisition, cross-sell and relationship management.

DUTIES AND RESPONSIBILITY

• Prospecting, selling & engaging public sector bodies to achieve growth and profitability of this segment through new accounts and balances therein from new & existing portfolio.
• Create/develop public sector customer proposals based on the needs analysis and follow through the sales process.
• Drive utility growth and collections in liaison with the entire sales team and marketing initiatives
• Create a lead base of external target market through networking, customer referrals and attending relevant social events, seminars, trade shows and industry events.
• Conduct regular face-to-face customer visits, site visits and write/share updated call report for each visit to mine relationships.
• Monitor & control accounts under respective portfolios to maximize balances, cross sell & revenue.
• Attend of day to day + medium term needs of public sector customers in portfolio as part of relationship mgt.
• Work hand in hand with, communicate/co-ordinate with Sales/Branch/Credit teams on requirements & expectations to achieve the above.
• On a regular basis, interface with product specialists, in other areas of the bank, (especially E-Banking) to ensure that product knowledge is kept up to date and that all opportunities are followed up.
• Manage own calling programme, including identifying names to call on in a particular week and setting up the meetings.
• On a weekly basis, compile a report on the calling programme for the week and sales progress against the targets as agreed. Present the report to the Head Public Sector
• Monitor operational delivery of customer requirements, log and create written responses to customer complaints, summarize systemic failures and raise to the Head Public Sector for further follow-up at Management level.
• Perform any other follow up or duties assigned as related to the sales function.

KEY PERFORMANCE INDICATORS

• Growth of portfolio by size (Assets & Liabilities).
• Ratio of non-performing assets relative to total portfolio.
• Increase product penetration for the customers under management.
• Turn-Around-Time on customer deliverables.
• Customer complaints/queries received on portfolio.
• Revenue (Interest and non-funded income-fees and commissions)

JOB REQUIREMENTS

Education

•  A University degree in Business Administration, Finance, Economics or Management.
• A Masters degree in any of the above fields and/or Part or Full professional qualifications in accounting/Finance (ACCA/CPA/CFA), or equivalent will be added advantage.

Experience:

• Minimum four-year experience in Corporate Banking

Skill/Competencies

• Proficiency in credit origination and analysis.
• Proficiency in EXCEL and WORD.
• Good knowledge of the product offering at corporate level.
• All round product knowledge in Banking.
• Excellent knowledge of the Financial Institutions Statute 2004 together with Regulations on Credit Lending.

Knowledge

• Technical ability to read & interpret financial statements presented for Credit assessment.
• Good presentation, interpersonal, communication and negotiation skills.
• Ability to work under pressure and independently achieve results with minimum supervision

HOW TO APPLY

All interested staff should send their CV, application letter and copies of academic certificates to ubaugandahr@ubagroup.com addressed to;
Head of Human Capital
United Bank for Africa
Plot 2, Jinja Road
Kampala, Uganda.
Deadline for applications is Wednesday, 13th May, 2026