Reports to Founder & CEO

Direct Reports to Floor Supervisor, Inventory Officer, Cashier(s)

Purpose: Runs the flagship store day to day – people, floor standards, stock availability and customer experience – to the brand’s premium standard.

Key Responsibilities

• Own execution of the Operations Manual (Section 4): opening/closing, cash handling, floor discipline, section standards.
• Manage staff rota, attendance, performance and on-the-job coaching across all sections.
• Own daily and weekly sales reporting to the Founder & CEO: flag stock, service or people issues early.
• Oversee visual merchandising standards across the store, ensuring consistency with the target premium positioning.
• Coordinate with the Finance & Admin Officer on floats, banking and supplier payments relevant to store operations.
• Manage the VIP client experience personally for top-tier clients and MTM handovers.
• Lead recruitment and induction of store-level staff alongside the Founder & CEO

Requirements & Profile

• 3+ years retail management experience, ideally in fashion, hospitality-adjacent or premium retail.
• Strong people leadership and floor presence; comfortable running a multi-category, multi-till environment.
• Numerate – confident reading sales, stock and cash reports.
• Uganda market knowledge and fluent English (additional local languages an advantage).

Key Performance Indicators (KPls)

• Store sales vs. target and month-on-month sales growth by department
• Staff attendance, turnover and induction completion rate.
• Daily cash/EFRIS reconciliation accuracy (zero unexplained variances).
• Customer service standard compliance (floor audit / mystery shop score).
• Stock availability – % of size/colour gaps closed within 24 hours of being flagged

To apply for this job email your details to hr@abryanz.com