Reports to Store Manager
Direct Reports to All VIP Style Consultants, MTM Coordinator, Coffee & VIP Host
Purpose: The Store Manager’s deputy on the shop floor – running shift-level standards, customer service and section coordination in real time.
Key Responsibilities
- Run the floor during trading hours: stalf positioning, break rotas, replenishment, queue and till support.
- Coach VIP Style Consultants in real time on styling-led selling and brand service standards.
- Own daily opening/closing floor checklists (Section 4) when the Store Manager is off-site
- Escalate stock shortages, customer complaints or safety issues to the Store Manager immediately.
- Support the Made-to-Measure Coordinator and Coffee & VIP Host with staffing during busy periods.
- Step in on the till or shop floor as needed -a hands-on role, not purely supervisory.
Requirements & Profile
- 1-2+ years supervisory experience in retail or hospitality.
- Strong product knowledge or the ability to learn the full range quickly across categories.
- Calm under pressure, comfortable coaching peers.
Key Performance Indicators (KPls)
- Floor presentation/VM standard score on daily walk-troughs.
- Section replenishment turnaround time (stockroom to floor)
- Team coaching – % of VIP Style Consultants meeting styling-led selling standard on observed shifts.
- Incident/complaint escalation response time.
To apply for this job email your details to hr@abryanz.com
